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Questions about a booking, a payment or your account — we're here. We reply within 1 business day.
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App & booking support
Bookings, payments, refunds, your account — anything about using leestly.
support@leestly.comSend us a message
Quick answers
Everything happens in the leestly app: choose the type of clean, your space and a time, and you'll see the full price before you confirm. We then match you with a nearby, top-rated cleaner.
Booking only places a hold on your card — you're charged after the clean is completed. We never store card numbers; payments are handled by Stripe.
Straight from the booking in the app. You'll see the exact refund before you confirm a cancellation: more than 24 hours ahead it's a full refund minus a £2.50 fee, 12–24 hours is 75%, 2–12 hours is 50%. Your first reschedule is free. If your cleaner cancels or doesn't show, you get 100% back — no fee.
Report it in the app within 7 days of the clean, with up to 5 photos. A human reviews every report, and the cleaner's payout stays frozen until it's resolved. If you can't use the app, email support@leestly.com and we'll take it from there.
Your details, addresses and payment methods live in the app under Profile. You can delete your account there too — it removes your personal data, photos and saved cards in line with UK GDPR. Stuck signing in? Email us and we'll help.
Looking for the fine print? Read our Privacy Policy and Terms of Service.